Contact Us
We're committed to providing you with the best possible experience on our platform. If you have any questions, concerns, or issues, please don't hesitate to reach out.
Customer Support Availability
Our support team is available to assist you Monday through Friday from 9 a.m. to 5 p.m. Eastern Time (ET). You can contact us using the methods below during these hours for assistance with your account, responsible gaming, and technical issues.
Live Chat Support
For immediate assistance, you can use our live chat feature, available on our website and mobile app. Our support team is trained to help with a range of topics, including:
Email Support
If you prefer email communication, please send your query. Our team will respond as soon as possible during business hours.
Help-Centre Access
Before reaching out for support, we recommend checking our help centre for answers to common questions. The help centre is available 24/7 and can be accessed from the footer of our website or mobile app.
Responsible Gambling Assistance
We take responsible gaming seriously. If you're concerned about your gambling habits or need assistance with self-exclusion tools, please contact us using any of the above methods. We'll work closely with you to ensure a safe and enjoyable experience on our platform.
Technical Support
If you encounter technical issues while playing or accessing our platform, we encourage you to reach out to our support team for help. They're equipped to troubleshoot problems related to devices, browsers, or software requirements.
Complaint or Dispute Guidance
In the event of a complaint or dispute, please contact us using any of the above methods and describe your concern in detail. We'll work with you to resolve the issue as quickly and fairly as possible.
Communication Response Expectations
We strive to respond to all support queries within 24 hours during business hours (Monday through Friday from 9 a.m. to 5 p.m. ET). In some cases, response times may vary depending on the complexity of your query or our current workload.
Mobile and Desktop Support Accessibility
Our platform is designed for compatibility with various devices and browsers. If you encounter any technical issues related to device accessibility, please contact us using any of the above methods for assistance.
